Privacy Policy for Tilt Coffee Bar
Effective Date: January 6, 2025
Last Updated: January 6, 2025
Tilt Coffee Bar (“Tilt Coffee,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you interact with us online or in person at our coffee bar locations in Downtown Los Angeles (DTLA) and Century City, through our wholesale coffee program, and when you use our website and newsletter services.
Please read this policy carefully. By using our services, you agree to the practices described below.
1. Scope of This Privacy Policy
This Privacy Policy applies to information we collect from:
• Visitors to our physical coffee bar locations
• Users of our website: www.tiltcoffeebar.com
• Customers of our online store and wholesale program
• Subscribers to our newsletter
• Individuals who interact with us on social media
2. Information We Collect
We collect various types of information from you, including:
a. Contact Information
• Name
• Email address
• Phone number
• Shipping and billing address
b. Account Information
If you create an account on our website or sign up for a subscription, we may collect your username and password.
c. Payment Information
We use third-party payment processors to handle transactions. We do not store your payment information directly, but we may collect billing addresses for order fulfillment.
d. Interests and Preferences
• Products you purchase or show interest in
• Newsletter preferences
• Feedback and reviews
e. Location Information
We may collect your ZIP code or IP address to better understand your location and personalize your experience.
f. Site Usage and Device Information
• IP address
• Browser type and version
• Pages visited on our website
• Time spent on our website
3. How We Collect Information
We collect information in the following ways:
• Directly from you when you make a purchase, create an account, or contact us.
• Automatically through cookies and other tracking technologies when you visit our website.
• From third parties such as social media platforms or payment processors.
4. How We Use Your Information
We use the information we collect to:
• Fulfill your orders (including online orders and wholesale purchases).
• Provide customer support.
• Send marketing communications, such as newsletters and promotions (you can opt out at any time).
• Improve our website and services through analytics.
• Prevent fraud and protect our business.
5. Sharing Your Information
We do not sell your personal information. However, we may share your information with trusted third parties to help us provide our services, including:
• Payment processors (e.g., Stripe, PayPal)
• Shipping providers
• Marketing platforms (e.g., email newsletter services)
• Analytics providers
6. Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information.
For California Residents (CCPA):
You have the right to:
• Know what personal information we collect and how we use it.
• Request that we delete your personal information.
• Opt out of the sale or sharing of your personal information (although we do not sell personal information).
To exercise your privacy rights, please contact us at:
📧 Email: info@tiltcoffeebar.com
For EU Residents (GDPR):
You have the right to:
• Access, correct, or delete your personal information.
• Withdraw consent for data processing.
• Request that we restrict the processing of your data.
To make a GDPR-related request, please contact us at:
📧 Email: info@tiltcoffeebar.com
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies help us understand website traffic, save your preferences, and improve our services.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
8. Security Measures
We use industry-standard security measures to protect your personal information. However, no online platform is 100% secure. Please use caution when sharing sensitive information online.
9. Third-Party Links
Our website and social media channels may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing your information.
10. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with the “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
📍 Tilt Coffee Bar (DTLA Location)
334 S. Main St. Unit #1
Los Angeles, CA 90013